- The wishlist feature on our website is a great way to get an idea of options and cost. However, it does NOT reserve or place a hold on the items listed nor can it confirm availability. If you would like to reserve the equipment please follow up with a phone call to our office at (919) 544-1555 to ensure that you connect with someone directly so that we may discuss your rental needs.
- We will accept reservations for wedding receptions one year prior to the date. Other types of events can be booked six months in advance. A 50% deposit will be required at the time the reservation is placed as well as a credit card to have on file. The balance will be due the day of delivery.
- When you are ready to place your order, simply call our office at (919) 544-1555. One of our event specialists will check availability, go over pricing and answer any questions or concerns you may have at the time of ordering. Reservations require a 50% deposit and the understanding of our rental contract.
- When renting china, glassware, and/or silverware, we ask that you remove any excess debris by rinsing off the equipment prior to returning. You do not have to wash the equipment. If you are renting linens, under no circumstances should you wash or dry the linens. If linens become wet while in your possession, please allow them to air dry and then simply place the soiled linens in the teal linen bag provided.
- You receive the rentals clean, sanitized and ready to go! All dishware, glassware and flatware arrive in special racks and containers wrapped and sealed for immediate use. Linens are folded, bagged and sent with a linen bag in which to place your soiled linens after use.
- We recognize that a 24 hour rental window may not make sense if your event occurs over the weekend. In most cases, our rates are based on a reasonable event period. We consider Friday to Monday to be the same as a one-day rental. If the event is on a weekday, we often deliver the day before the event and pick-up the day after for the one day charge.
- Upon reserving, we do ask for a 50% deposit as well as a Visa, MasterCard or Discover Card to have on file. If there is a tent on your reservation, the portion of the deposit covering your tent is non-refundable. Payment is due in full prior to delivery. Cash, check, Visa, MasterCard and Discover Card are accepted as forms of payment.
- Yes, you may make changes. It is not unusual for guest counts to change as the event date approaches. We encourage you to make a "best guess" estimate when placing your original reservation and adjustments as you become aware of the need. We will make every effort to accommodate those changes and simply ask that final edits be made a minimum of two working days before delivery. Once preparation has begun, changes will incur an additional charge.
- With the exception of a tent rental, you may cancel without penalty up to 48 hours prior to delivery or customer pick-up. If your order has already been pulled or is out on a truck for delivery we reserve the right to assess a 15% restocking fee.
- Generally speaking, an order must be at least $100 in value to qualify for delivery. If your order meets this requirement, delivery starts at an additional $75 and may increase depending on distance traveled or difficulty of delivery (multiple levels, elevator access only, etc). In most circumstances orders less than $100 in value can easily be picked up by the customer from our warehouse.
- Delivery/pickup schedules cannot be completed until all orders are finalized, and therefore are not attempted until the afternoon of the preceding day. Unfortunately, even after we stop accepting orders, late changes to existing orders and other unexpected events frequently cause a shuffling of the delivery schedule. You may call our store at any time on the day of delivery and we will make a sincere effort to estimate the time of our arrival based on the information that is available at the time of your call.
- No, you do not have to be home. However, we do require that the rentals are left in a secure space that is shielded from possible inclement weather and accessible to our crew.
- Items that require assembly such as tents, stages and dance floors generally include set-up and tear down in the rental fee. Set-up and tear down of tables and chairs is available for an additional fee of $2.00 per table, $0.50 per plastic folding chair and $1.00 per wood folding or chiavari chair. These arrangements must be made prior to delivery on a case by case basis if time and labor permits. A site plan must be provided if you wish for us to set-up tables and/or chairs. Set-up of any other item is not available.
- Absolutely. Please keep in mind the size of your vehicle when placing your order, however. Most vehicles will not accommodate round tables larger than 42” in diameter or banquet tables longer than 60”. For safety reasons we do not allow customers to pick-up and place equipment on open trailers or on top of their vehicle. Certain items do require our professional team to deliver and set-up – examples include chiavari chairs, dance floors and staging.
- Late night or Sunday pick-ups can be arranged for an additional fee.
- If an emergency concerning your existing rental order arises during non-business hours, someone on our staff is only a phone call away. Call (919) 544-1555 and leave a message in the emergency mailbox – extension 201. It will immediately ring our cell phones so that we can retrieve your message. We will get back to you as quickly as possible to help resolve the problem.
- Security is your responsibility! Equipment must be protected from disappearance and weather-related damage while in your possession. You will be charged a replacement cost of the item once everything has been counted. However, we do allow our customers time to try to find missing items as they often reappear.
- Unfortunately, you will not. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore once the items are in your possession, you must pay for them.
